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Probability of your customers to come back for a visit or additional purchase.
Percentage of your customers that are not willing to recommend your product or service.
Technique used to analyze the content of the comments written by your customers and determine a measurement of the most critical concerns  depicted in the verbatim.
Percentage of your customers who are actively recommending your product or service among their closest friends and family.
In addition to measure customer satisfaction, Int-Sa can determine the probability of your customer base to return for the next visit and the significance of that measurement for the short and long term sales.

We can also identify the portion of your customers that are at risk of defection and the causes of that behavior, so the proper action plan can be implemented.